We have a multi-cultural multi-lingual staff here at WRAP. Additionally, because we are a small organization, our staff members must often step out of their comfort zones and traditional roles to confront new challenges.
Monica Escobar-Hertzoff, our Manager of Compliance and Training for the Americas, is used to such challenges. A native Spanish speaker (she’s from Colombia), she’s fluent in English but understandably prefers Spanish. Last week, however, she taught her first training course in the United States—in English—with great success.
Taught in New York City, the IRCA-approved three-day internal auditor course educated four attendees from different companies about auditing policies, procedures and practices. It was hosted by Fishman Tobin, which provided an excellent meeting room for the course.
Based on an introduction to social compliance in the workplace, the course provided students with the basics of social auditing, the elements of relevant International Labor Organization (ILO) conventions, the importance of management systems, the lifecycle of an audit, the 12 WRAP principles, the safety requirements for auditor personnel, how to conduct an opening meeting, a factory tour, interview employees, individually and in groups, how to assess wage and working hours calculations, report audit findings including corrective action requests, close out an audit, and the confidentiality of information collected during the audit.
Students seemed to enjoy the course.
“Monica was extremely knowledgeable and presented the course information with ease,” said one attendee.
Another said, “Monica gave the class the tools we needed via her knowledge and experience.”
Throughout the course, students asked a lot of questions and shared experiences from their time in Latin America and Asia. Attendees were engaged, entertained and educated through the role plays, interviews and team exercises.
“Each participant has internal projects they are working to develop within their companies, and this training provided them the tools to do it. They are now in position to plan, conduct and assess an internal audit,” said Escobar-Hertzoff.
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